We are Triple Locked Ltd, company number 14829718, registered in England (“us”, “we”, etc).
These terms and conditions form the contract between you and us when you visit Our Web Properties or buy from us.

Definitions

In this agreement:
“Carrier” means any person or business we contracted to carry Goods from us to you.
“Content” means the text, images, photographs, audio, and videos encountered in your experience visiting this website or any other of Our Web Properties.
“Goods” means any goods we offer for sale from this website or, if the context requires, goods we sell to you.
“Our Web Properties” means this website and any other websites or webpages we control, including those on social media platforms.

Interpretation

In this agreement, unless the context otherwise requires:
2.1. A reference to a person refers to one or more individuals, whether or not formally in the partnership or to a corporation, government body, or other association or organisation.
2.2. These terms and conditions apply to all supplies of Goods by us to any customer. They prevail over any terms proposed by you.
2.3. Any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing.
2.4. Any obligation of any person arising from this agreement may be performed by any other person.
2.5. References to a party include references to a person to whom those rights and obligations are transferred or passed as a result of a merger, division, reconstruction, or other re-organization involving that party.
2.6. The headings to the paragraphs and schedules (if any) to this agreement do not affect the interpretation.
2.7. A reference to an Act of Parliament or regulation includes new law of substantially the same intent as that Act or regulation.
2.8. In any indemnity, a reference to costs or expenses shall be construed as including the estimated cost of management time of the indemnified party.
2.9. These terms and conditions apply in any event to you as a buyer or prospective buyer of our Goods, and so far as the context allows, to you as a visitor to any of Our Web Properties.
2.10. This agreement is made only in the English language. Suppose there is any conflict in meaning between the English version of this agreement and any version or translation of this agreement in any other language. In that case, the English language version shall prevail.

Our contract with you

3.1. This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.
3.2. Each party acknowledges that, in entering into this agreement, he or she does not rely on any representation, warranty, information or document, or other term not forming part of this agreement.
3.3. If you use our website in any way and make an order on behalf of another person, you warrant that you have full authority to do so, and you accept personal responsibility for every act or omission by you.
3.4. We do not guarantee that Goods advertised on Our Web Properties are available.
3.5. We may change these terms from time to time. The terms that apply to you are those displayed here on this website on the day you order Goods.
3.6. The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods.
3.7. If you buy Goods from us in the future under any arrangement that does not involve your payment on this our website, these terms still apply so far as they can be applied.
3.8. We do not sell the Goods in all countries. We may refuse to deliver the Goods if you live in a country we do not serve.

Acceptance of your order

4.1. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the Goods to you.
4.2. Our contract for the supply of Goods is made when we confirm acceptance of your order.
4.3. At any point up until then, we may decline to supply the Goods to you without giving any reason.
4.4. If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may either accept the alternatives we offer; or cancel all or part of your order.

Price and payment

5.1. The price payable for the Goods that you order is clearly set out on this website.
5.2. It is possible that the price may have increased from that displayed on this website on the day of your order. If that happens, we will not despatch the Goods until you have confirmed that you wish to buy at the new price.
5.3. Prices include UK value-added tax (“VAT”). If you show by your delivery address that you reside outside the United Kingdom, VAT will be deducted at the payment point. You can opt for standard or same-day delivery. Please check this for more details: https://www.evri.com/send
5.4. Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than pounds Sterling will be borne by you.
5.5. If, by mistake, we have under-priced Goods, we will not be liable to supply that those Goods to you at the stated price, provided that we notify you before we dispatch them to you.
5.6. All orders will get a corresponding weight delivery charge. Check here for more details: https://www.evri.com/send
5.7. If we owe you money for any reason, we will credit your credit or debit card as soon as reasonably practicable, but in any event, no later than 14 days from the date when we accept that repayment is due.
Security of your payment information

We take care to make sure our website is safe for you to use

6.1. Payments are not processed through pages controlled by us.
6.2. We use one or more online payment service providers who will encrypt your payment card or bank account details in a secure environment.
6.3. If you have asked us to remember your payment information in readiness for your next purchase, we will securely store this information on our systems. This information will be fully encrypted and only used to process payments or other transactions that you have initiated.

Cancellation and refunds

7.1. We now inform you that information relating to all aspects of our Goods is not in this document but in our marketing material, whether that is in the medium of this website or in hard copy.
7.2. The following rules apply to the cancellation of your order:
7.2.1 If you have ordered Goods but have not received them, you may cancel your order without giving a reason at any time within 30 days of your order. You will have no obligation to us, and we will return your money.
7.2.2 If you have ordered Goods and received them, you may cancel your order at any time within 30 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 30-day period.
7.2.3 We will return your money subject to the following conditions:
7.2.3.1 we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact; and
7.2.3.2 you comply with our procedure for returns and refunds.
7.3. The option to cancel your order is not available:
7.3.1 if you purchase sealed goods that relate to health or hygiene, and they become unsealed after delivery or cannot be re-sold for some other reason;
7.3.2 if the Goods are sold in a hard medium for a product in soft copy, which comes to you sealed and is returned to us unsealed; or
7.3.3 if the Goods are somehow mixed with other goods so that we cannot identify or easily separate them.
7.4. In any of the above scenarios, we will process the return of your money within 5 working days.

Liability for subsequent defects

8.1. Please examine the Goods received from us immediately. If you do not tell us of any defect or problem within 30 days of their receipt, we shall assume that you have accepted them.
8.2. The procedure to return the faulty Goods is as follows:
8.2.1 The Goods must be returned to us as soon as any defect is discovered but not later than 30 days from receipt by you.
8.2.2 Before you return the Goods to us, please carefully re-read the instructions and check that you have followed the instructions for use correctly.
8.2.3 Please follow the returns procedure provided on our website.
8.3. We will return your money to you subject to the following conditions:
8.3.1 we receive the Goods with labels and packaging intact;
8.3.2 you comply with our returns procedure;
8.3.3 you make it clear who has sent the Goods; and
8.3.4 you tell us clearly about the fault, when it first became apparent, and other information to enable us to identify or reproduce it.
8.4. If any defect is found, then we shall:
8.4.1 repair or replace the Goods, or
8.4.2 refund the full cost you have paid, including the cost of returning the Goods.

Delivery and pick up

1.1. Goods are delivered within 1-3 working days from the day we accept your order depending on the delivery option selected.
9.1. Deliveries will be made by a courier to the address given in your order.
9.2. If we are not able to deliver your Goods within 1-3 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
9.3. We may deliver the Goods in installments if they are not all available at the same time for delivery.
9.4. You must ensure that someone is present to accept the delivery.
9.5. All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted, then the driver may retain the Goods.
9.6. When your Goods arrive, it is important that you immediately check the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimize your inconvenience.
9.7. Signing “Unchecked”, “Not Checked,” or similar is not acceptable.
9.8. If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. Accordingly, we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
9.9. Goods that are large or heavy may have delivery times that are slightly longer than for lighter or smaller Goods. In this case, approximate delivery dates will be given when you place your order.
9.10. The time for delivery specified on the order, if any, is an estimate only, and time shall not be of the essence.

Foreign taxes and duties

10.1. If you are not in the UK, we have no knowledge of, and no responsibility for, the laws in your country.
10.2. You are responsible for purchasing Goods that you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

Waste Electronic and Electrical Equipment Regulations 2013

11.1. We have an obligation to you to take back from you any electronic or electrical product when you buy a replacement product for similar use.
11.2. If you wish to take advantage of this service, you must return your waste item within 30 days of buying your new one. You must pay the carriage cost to us.

Disclaimers

12.1. All implied conditions, warranties, and terms are excluded from this agreement. If, in any jurisdiction, an implied condition, warrant, or term cannot be excluded, then this subparagraph shall be deemed to be reduced in effect only to the extent necessary to release that specific condition, warranty, or term.
12.2. We make no representation or warranty for:
12.2.1 any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose; or
12.2.2 the adequacy or appropriateness of the Goods for your purpose.
12.3. We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from any of Our Web Properties.
12.4. You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us in the immediately preceding 12 months for the Goods concerned.
12.5. We shall not be liable to you for any loss or expense which is an indirect or consequential loss; or an economic loss or other loss of turnover, profits, business, or goodwill, even if such loss was reasonably foreseeable or we knew you might incur it.
12.6. This paragraph (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents, and affiliated companies (who may enforce this provision under the Contracts (Rights of Third Parties) Act 1999 as well as to us.
12.7. If you become aware of any breach of any term of this agreement by any person, please tell us.

Your account with us

13.1. You agree that you have provided and will continue to provide accurate, up-to-date, and complete information about yourself. We need this information to provide you with the Goods.
13.2. If you use this website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorized person from using your account.
13.3. You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.

Security of our Content

You now agree that you will not, and will not allow any other person to:
14.1. modify, copy, or cause damage or unintended effect to any part of any of Our Web Properties; and
14.2. collect, copy or use any information or Content obtained from Our Web Properties, including product listings, descriptions, and prices, except as intended by this agreement or as is reasonably necessary for your use of this website.

Indemnity

You agree to indemnify us against all costs, claims, and expense arising directly or indirectly from:
15.1. your failure to comply with the law of any country;
15.2. your breach of this agreement;
15.3. any act, neglect, or default by any agent, employee, licensee, or customer of yours;
15.4. a contractual claim arising from your use of the Goods; and
15.5. a breach of the intellectual property rights of any person.

Intellectual Property

16.1. We will defend the intellectual property rights in connection with our Goods and Our Web Properties, including copyright in the Content whether provided by us or by any other content provider.
16.2. Except as set out in this agreement, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.
16.3. You may not use our name or logos or trademarks, or any other Content on any website of yours or that of any other person.
16.4. Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.

Dispute resolution

In this paragraph, the term “ADR Provider” means an approved body under the Alternative Dispute Resolution for Consumer Dispute Regulations 2015.
The following terms apply in the event of a dispute between the parties:
17.1. If you are not happy with our services or have any complaints, then you must tell us by email message or through our contact page.
17.2. If a dispute is not settled, we hope you will agree to attempt to resolve it by engaging in good faith with us in the process of mediation or arbitration.
17.3. We can propose an ADR Provider or will listen to your proposal. If you are in any way concerned, you should read the regulations at: http://ec.europa.eu/consumers/odr/.

Miscellaneous matters

18.1. When we communicate with you, we do so by email. You agree that email communications are contractually binding in the same way as correctly signed and dated paper sent by post.
18.2. Where we provide goods without specific charge to you, then they are deemed to be provided free of charge and not to be associated with any other Goods for which a charge is made. Accordingly, there is neither contractual nor other obligation upon us in respect of those goods.
18.3. If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid, or unenforceable, then it shall be treated as changed or reduced only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
18.4. The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.
18.5. No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
18.6. Any communication to be served on either party by the other shall be delivered by hand or sent by first-class post or recorded delivery. If delivered by hand, it shall be deemed to have been delivered on the day of delivery. If sent by post to the correct address, it shall be deemed to have been delivered within 96 hours of posting.
18.7. This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
18.8. Neither party shall be liable for any failure or delay in the performance of this agreement caused by circumstances beyond his or her reasonable control.
18.9. The validity, construction, and performance of this agreement shall be governed by the laws of England and Wales, and you agree that any dispute arising from it shall be litigated only in England.