When using a credit or UK debit card, you must enter your card details as part of the ordering process. We provide easy to follow instructions during the ordering process to ensure you complete your order promptly and efficiently.

It is important to note that payment may be subject to verification by your issuing bank;however, you will be notified quickly if there have been any problems or delays through the payment option you have provided.

Our purchase protection support provides a guarantee which covers the safe and secure payment of your order, timely delivery, and great condition of your items. We pride ourselves on offering excellent service for exceptional items, however, if you are not satisfied with us or your products, you can report the problem to us, and a member of our team will assist you in trying to find a resolution.

We can accept the following credit and debit cards for payment of your order:

• Visa
• Delta
• Visa Electron
• MasterCard
• Euro Card
• American Express
• JCB
• UK-based Maestro and Solo cards

We also allow Amazon Pay, Apple Pay, Google Pay and PayPal as payment options.

Payment Plan options 

Customers who opt for Stripe card payments can take advantage of our 0% interest payment plans, allowing them to spread the cost of their purchase.

6 months plan:

• 7 equal payments starting from the date of purchase for 6 months until the plan is complete. 0% interest payable.
• This plan is great for those who want to manage expenses without committing to a longer-term arrangement.

9 months plan:

• 10 equal payments starting from the date of purchase for 9 months until the plan is complete. 0% interest payable.
• This plan offers more flexibility for those who need an extended period to pay off their purchase while still maintaining predictable, regular payments.

Customers who utilise PayPal also have the option to use their Pay in 3 payment plan. For additional details, please click here.

Why was my payment declined?

Insufficient Funds: Ensure you have enough money in your account to cover the payment.

Incorrect Payment Information: Double-check that your card details, including the billing address, are entered correctly.

Expired Card: Verify that your card is still valid and hasn’t expired.

Fraud Prevention: Sometimes, banks decline payments if they suspect fraudulent activity. You might need to confirm the transaction with your bank.

Strong Customer Authentication (SCA): New regulations require additional verification for certain transactions. Make sure your contact details with your bank are up to date.

Network Issues: Occasionally, technical problems can cause payments to fail.

If none of these seem to be the issue, it might be best to contact your bank or payment provider directly for more specific information. They can provide details on why the payment was declined and help you resolve the issue.